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Bussiness Terms and Conditions


Bussiness Terms and Conditions

 
General Bussiness Terms and Conditions for e-shops:
 
These general terms and conditions (“Terms”) of Cool Gear Store s.r.o., with residence at 5.května 798/62, Prague, 140 00, IČO (CIN) 11720921, registered in the commercial register under file code C 353470 - Municipal Court in Prague, e-mail support@cool-gear-store.com, phone number +420608823899, business (correspondence) address 5. května 798/62.
 
("We" or the "Seller") regulate the mutual rights and obligations of you, as buyers, in accordance with § 1751 paragraph 1 of Act No. 89/2012 Coll., Civil Code, as amended ("Civil Code") and Us, as sellers, arising in connection with or on the basis of a purchase contract ("Contract") concluded through the E-shop on the website https://www.cool-gear-store.com/.
 
All information on the processing of your personal data (GDPR) is contained in the Personal Data Processing Policy, which can be found here https://www.coolgearstore.cz/podminky-ochrany-osobnich-udaju/
 
The provisions of these Conditions are an integral part of the Agreement. The Agreement and Terms and Conditions are drawn up in the Czech language. We can unilaterally change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Conditions.
 
As you probably know, we primarily communicate remotely. Therefore, even for our Contract, means of remote communication are used, which allow us to reach an agreement without the simultaneous physical presence of Us and You, and the Contract is thus concluded remotely in the E-shop environment, through the website interface ( "E-shop web interface").
 
If any part of the Terms and Conditions contradicts what we agreed upon together as part of the process of your purchase on Our E-shop, this specific agreement will take precedence over the Terms.
 
1. Some Definitions
 
1. Price; the amount of money expected, required, or given in payment for our products/services
2. Shipping cost; the amount of money you will pay for the movement of cargo from Point A to Point B (including the cost of packaging)
3.Total price; Sum of the Price and Shipping cost
4. VAT (DPH); Value Added Tax according to applicable legal regulations. 
5. Invoice; Tax document issued in accordance with Value Added Tax Act on the Total price.
6. Order; Your binding proposal to conclude a contract for the purchase of Products/Goods with Us. 
7. User account; an account established on the basis of the data provided by you, which enables the storage of the entered data and the storage of the history of ordered Goods/Products and concluded Contracts.
8. You; Person shopping on Our e-shop, reffered by law as a buyer. 
9. Goods/Product; Everything you can purchase/buy on Our e-shop.
 
2. General Provisions and Instructions:
 
1. Purchasing Goods/Products is possible only using web interface.
2. Your obligation while purchasing Goods/Products is to provide true and correct information to Us. Information which you submit to Us in your Order are automatically accepted as true and correct. 
3. On our E-shop, we also provide access to the evaluation of the Goods/Products by other consumers. We ensure and check the authenticity of such reviews by linking the reviews to specific orders, so in the internal system we also see the linked order ID for each review, and thus we are able to verify and prove that the review comes from a real consumer.
 
3. Conclusion of the Agreement:
 
1. Information about the purchased Goods/Products (in the E-shop, you indicate the Goods you are interested in purchasing with the "add to basket" button).
2. Information about the Price, Shipping Price, Method of payment of the Total Price and required method of delivery of the Goods/Products; this information will be entered as part of the creation of the Order within the user environment of the E-shop, while the information on the Price, Shipping Price and Total Price will be entered automatically based on the Goods/Products selected by you, the method of delivery and payment.
3. Your identification and contact data used to enable us to deliver the Goods/Products, in particular: name, surname, delivery address, phone number and email address.
1. It is possible to conclude the Agreement with Us only in czech language. 
2. The contract is concluded remotely via the E-shop, while the costs of using remote communication means are paid by you. However, these costs do not differ in any way from the basic rate that you pay for the use of these resources (that is, especially for Internet access), so you do not have to expect any additional costs charged by Us beyond the Total Price. By sending the Order, you agree that we use the means for remote communication.
3. In order for Us to conclude the Agreement, you need to create an Order on the E-shop. This proposal must include the following information:
4. During the creation of the Order, You can change and check the data until its completion. After checking by pressing the "Order with payment obligation" button, you complete the order. However, before pressing the button, you must still confirm your familiarity with and agreement with these Terms, otherwise it will not be possible to complete the Order. The check box is used for confirmation and consent. After pressing the "Order with obligation to pay" button, all the filled-in information will be sent directly to Us.
5. We will confirm your Order as soon as possible after it has been delivered to Us, with a message sent to your e-mail address entered in the Order. The confirmation will include a summary of the Order and these Terms in the form of an e-mail message attachment. The Terms and Conditions in the version effective on the day of the Order, i.e. in the version attached as an attachment to the confirmation e-mail message, form an integral part of the Agreement. By confirming the Order, the Contract between Us and You is concluded.
6. There is possibility that we won't be able to confirm your Order. It is a situation when there is no available Product or if you order more pieces than we are able to supply. Information about maximum pieces available will be provided on e-shop and it shouldn't be surprising for You. If there is any reason why we are not able to confirm your Order, we will contact You and send you an offer for Conclusion of the Agreement in amended form comparing to the original Order. The Contract concludes in the moment of your confirmation of Our offer.
7. In the event that an obviously incorrect Price is stated within the E-shop or in the Order, we are not obliged to deliver the Goods to you at this Price, even if you have received confirmation of the Order and therefore concluded the Contract. In such a situation, we will contact you immediately and send you an offer to conclude a new Contract in an amended form compared to the Order. In such a case, the new Contract is concluded at the moment when you confirm Our offer. An obvious error in the Price is considered to be, for example, a situation where the Price does not correspond to the usual price at other sellers or a figure is missing or missing.
8. In the event that the Contract is concluded, you are obligated to pay the Total Price.
9. If you have set up a User Account, you can place an Order through it. Even in such a case, however, you are obliged to check the correctness, truthfulness and completeness of the pre-filled data. However, the method of creating an Order is the same as in the case of a buyer without a User Account, but the advantage is that you do not need to repeatedly fill in your identification data.
10. In some cases, we allow you to use a discount for the purchase of Goods/Products. In order to provide a discount, you need to fill in the information about this discount in the predetermined field as part of the draft Order. If you do so, the Goods/Products will be provided to you at a discount.
 
4. User Account
Bussiness Terms and Conditions
 
General Bussiness Terms and Conditions for e-shops:
 
These general terms and conditions (“Terms”) of Cool Gear Store s.r.o., with residence at 5.května 798/62, Prague, 140 00, IČO (CIN) 11720921, registered in the commercial register under file code C 353470 - Municipal Court in Prague, e-mail support@cool-gear-store.com, phone number +420608823899, business (correspondence) address 5. května 798/62.
 
("We" or the "Seller") regulate the mutual rights and obligations of you, as buyers, in accordance with § 1751 paragraph 1 of Act No. 89/2012 Coll., Civil Code, as amended ("Civil Code") and Us, as sellers, arising in connection with or on the basis of a purchase contract ("Contract") concluded through the E-shop on the website https://www.cool-gear-store.com/.
 
All information on the processing of your personal data (GDPR) is contained in the Personal Data Processing Policy, which can be found here https://www.coolgearstore.cz/podminky-ochrany-osobnich-udaju/
 
The provisions of these Conditions are an integral part of the Agreement. The Agreement and Terms and Conditions are drawn up in the Czech language. We can unilaterally change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Conditions.
 
As you probably know, we primarily communicate remotely. Therefore, even for our Contract, means of remote communication are used, which allow us to reach an agreement without the simultaneous physical presence of Us and You, and the Contract is thus concluded remotely in the E-shop environment, through the website interface ( "E-shop web interface").
 
If any part of the Terms and Conditions contradicts what we agreed upon together as part of the process of your purchase on Our E-shop, this specific agreement will take precedence over the Terms.
 
1. Some Definitions
 
1. Price; the amount of money expected, required, or given in payment for our products/services
2. Shipping cost; the amount of money you will pay for the movement of cargo from Point A to Point B (including the cost of packaging)
3.Total price; Sum of the Price and Shipping cost
4. VAT (DPH); Value Added Tax according to applicable legal regulations. 
5. Invoice; Tax document issued in accordance with Value Added Tax Act on the Total price.
6. Order; Your binding proposal to conclude a contract for the purchase of Products/Goods with Us. 
7. User account; an account established on the basis of the data provided by you, which enables the storage of the entered data and the storage of the history of ordered Goods/Products and concluded Contracts.
8. You; Person shopping on Our e-shop, reffered by law as a buyer. 
9. Goods/Product; Everything you can purchase/buy on Our e-shop.
 
2. General Provisions and Instructions:
 
1. Purchasing Goods/Products is possible only using web interface.
2. Your obligation while purchasing Goods/Products is to provide true and correct information to Us. Information which you submit to Us in your Order are automatically accepted as true and correct. 
3. On our E-shop, we also provide access to the evaluation of the Goods/Products by other consumers. We ensure and check the authenticity of such reviews by linking the reviews to specific orders, so in the internal system we also see the linked order ID for each review, and thus we are able to verify and prove that the review comes from a real consumer.
 
3. Conclusion of the Agreement:
 
1. Information about the purchased Goods/Products (in the E-shop, you indicate the Goods you are interested in purchasing with the "add to basket" button).
2. Information about the Price, Shipping Price, Method of payment of the Total Price and required method of delivery of the Goods/Products; this information will be entered as part of the creation of the Order within the user environment of the E-shop, while the information on the Price, Shipping Price and Total Price will be entered automatically based on the Goods/Products selected by you, the method of delivery and payment.
3. Your identification and contact data used to enable us to deliver the Goods/Products, in particular: name, surname, delivery address, phone number and email address.
1. It is possible to conclude the Agreement with Us only in czech language. 
2. The contract is concluded remotely via the E-shop, while the costs of using remote communication means are paid by you. However, these costs do not differ in any way from the basic rate that you pay for the use of these resources (that is, especially for Internet access), so you do not have to expect any additional costs charged by Us beyond the Total Price. By sending the Order, you agree that we use the means for remote communication.
3. In order for Us to conclude the Agreement, you need to create an Order on the E-shop. This proposal must include the following information:
4. During the creation of the Order, You can change and check the data until its completion. After checking by pressing the "Order with payment obligation" button, you complete the order. However, before pressing the button, you must still confirm your familiarity with and agreement with these Terms, otherwise it will not be possible to complete the Order. The check box is used for confirmation and consent. After pressing the "Order with obligation to pay" button, all the filled-in information will be sent directly to Us.
5. We will confirm your Order as soon as possible after it has been delivered to Us, with a message sent to your e-mail address entered in the Order. The confirmation will include a summary of the Order and these Terms in the form of an e-mail message attachment. The Terms and Conditions in the version effective on the day of the Order, i.e. in the version attached as an attachment to the confirmation e-mail message, form an integral part of the Agreement. By confirming the Order, the Contract between Us and You is concluded.
6. There is possibility that we won't be able to confirm your Order. It is a situation when there is no available Product or if you order more pieces than we are able to supply. Information about maximum pieces available will be provided on e-shop and it shouldn't be surprising for You. If there is any reason why we are not able to confirm your Order, we will contact You and send you an offer for Conclusion of the Agreement in amended form comparing to the original Order. The Contract concludes in the moment of your confirmation of Our offer.
7. In the event that an obviously incorrect Price is stated within the E-shop or in the Order, we are not obliged to deliver the Goods to you at this Price, even if you have received confirmation of the Order and therefore concluded the Contract. In such a situation, we will contact you immediately and send you an offer to conclude a new Contract in an amended form compared to the Order. In such a case, the new Contract is concluded at the moment when you confirm Our offer. An obvious error in the Price is considered to be, for example, a situation where the Price does not correspond to the usual price at other sellers or a figure is missing or missing.
8. In the event that the Contract is concluded, you are obligated to pay the Total Price.
9. If you have set up a User Account, you can place an Order through it. Even in such a case, however, you are obliged to check the correctness, truthfulness and completeness of the pre-filled data. However, the method of creating an Order is the same as in the case of a buyer without a User Account, but the advantage is that you do not need to repeatedly fill in your identification data.
10. In some cases, we allow you to use a discount for the purchase of Goods/Products. In order to provide a discount, you need to fill in the information about this discount in the predetermined field as part of the draft Order. If you do so, the Goods/Products will be provided to you at a discount.
 
4. User Account
 
1. You can access your User account after registration to the e-shop. 
2. You are obligated to give true and correct information while registrating. And you must upgrade those information if changed.
3. Access to User account is secured by user name and password. You mustn't share those information. We ate not responsible if this infromation is misused 
4. User account is personal. You are not allowed to invite third party. 
5. We can eliminate your account if you are not active for one year or if you don't follow rules of the Contract.
6. User account doesn't have to accessible all the time because of the maintance or software upgrade. 
 
5. PRICING AND PAYMENT TERMS, RESERVATIPN OF PROPRIETARY RIGHTS
 
1. Bank Transfer
We will send you payment information as part of the Order confirmation. In the case of payment by bank transfer, the Total price is payable within 7 days of confirmation.
2. Cash on delivery
In such a case, payment will be made upon delivery of the Goods/Products as opposed to delivery of the Goods. In the case of payment by cash on delivery, the Total price is payable upon receipt of the Goods/Products.
3. Cash on delivery in person
You can pay for the Goods/Products in cash if they are collected at our delivery point. In the case of payment in cash upon personal collection, the Total price is payable upon receipt of the Goods/Products.
 
 
1. Price is written within the E-shop, in proposal of the Order and of course in the Contract. If there is any discrepancy between the Price mentioned by Goods/Product within the E-shop and the Price mentioned in proposal of the Order, the Price in the proposal of the Order will be prioritized which will always be same as in the Contract. There is also Delivery cost within the proposal of the Order or possibly there are Terms describing when the Delivery is free. 
2. Total price is listed including VAT (DPH) and other fees determined by law.
3. We will require the Payment of Total price after the Conclusion of an Agreement and before handing over the Goods/Products. You can make the Payment of Total price the following ways:
4. The Invoice will be issued in electronic form after the Payment of Total price and will be sent on Your e-mail adress. The Invoice will also be in physical form attached to the Goods/Products. 
5. Ownership of the Goods/Products passes to you only after your Payment of the Total Price and take over delivery of the Goods/Products. In the case of Payment by Bank transfer, the Total Price is paid by crediting Our Account, in other cases it is paid at the time of Payment.
 
6. DELIVERY OF GOODS, TRANSITION DANGER OF PROPERTY DAMAGE
 
1. Personal pickup on our Point of sale;
2. Personal pickup on Points of sale of the company Zásilkovna;
3. Delivery via transport companies of Zasilkovna;
1. We will always inform You during an extraordinary outage in the production of Goods/Products and we will share the new expected time of availability or information about the fact, that it won't be possible to deliver the Goods/Product.
2. You are going to be informed even in a situation of Delivery delay from our Supplier.
1. The Goods/Products will be delivered no later than 14 days in a form of Your choice from following possibilities:
2. The Goods/Products is possible tp deliver just within Czech republic and Slovakia. 
3. Delivery time of the Goods/Products is always based on its availability, type of Delivery and Payment. Expected Delivery time will be shared with You in the Confirmation of the Order. Period of time mentioned in these Term and Conditions is only indicative and can be different from real Delivery date. We will inform You about the possibility of pickup of the Goods/Products in the case of personal pickup via e-mail. 
4. It is you obligation to check the intactness of the packaging of the Goods/Products after the pickup from the carrier. You have to immediately notify the carrier and Us in case of any fault. If there is a faulty packaging which seems like a statement of mishandling, wrong manipulation and opening the package, it is not Your obligation to take over the Goods/Products from the carrier. 
5. If the Goods/Products weren't marked as "in stock" on E-shop and there was mentioned indicative time of availability, we will inform you in case of:
 
7. RIGHTS FROM DEFECTIVE PERFORMANCE
 
1. Fits agreed description, type and amount. Fits even the quality, functionality, compatibility, interoperability and other agreed characteristics;
2. It is suitable for the purpose for which you required it and to which we agreed;
3. It is delivered with agreed accessories and instructions for use, including assembly or installation instructions;
4. It is suitable for the purpose which this kind of Goods/Products is usually used for.
5. By the amount, quality and other characteristics, including durability, functionality, compatibility and safety, corresponds to the usual characteristics of Goods/Products of the same type that You can reasonably expect, even with regard to public statements made by us or another person in the same contractual chain, in particular by advertising or labeling;
6. It corresponds with the quality or execution of the sample or template that was provided to You before the conclusion of the contract.
1. To remove the defect by delivering a new Product without a fault, or by delivering a missing part of the Product;
2. Or to remove the defect by repairing the Goods/Products.
1. We guarantee that at the time of the Transition of the Risk of damage to the Goods/Products according to Article 6.7 of the Terms and Conditions, the Goods/Products are free of defects, especially if the Goods/Products:
2. Rights and obligations regarding rights from Defective performance are governed by relevant generally binding legal regulations (in particular the provisions of § 2099 to 2117 and § 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on consumer protection, as amended).
3. In the event that the Goods/Products have a defect, i.e. especially if any of the conditions according to Article 7.1 are not met, you can notify Us of such a defect and practice your rights from Defective performance (i.e. complain about the Goods/Products) by sending an e-mail or letter to Our addresses listed in Our identification data, or in person at the address Wagnerovo náměstí 1541, Beroun. For complaints, you can also use the sample form provided by Us, which forms Appendix No. 1 of the Terms and Conditions. In exercising the right from defective performance, you must choose how you want to resolve the defect, and you cannot subsequently change this choice without Our consent. We will handle the claim in accordance with the right you have asserted from Defective performance.
4. If the Goods/Products are faulty, You have following rights:
 
Unless the chosen method of removing the defect is impossible or disproportionately expensive compared to the second method, which is assessed in particular with regard to the importance of the defect, the value that the Goods/Products would have without the defect, and whether the defect can be removed by the second method without significant difficulties for your.
 
1. We have a right to decline to remove the fault if it is impossible or unreasonably burdensome based on the meaning of the fault and value of the Goods/Products without the fault.
2. Your other rights:
     1. You can withdraw from the Contract if:
1. We decline to remove the fault or we do not remove it in accordance with legal regulations.
2. The defect manifests itself repeatedly
3. The fault is substantial violation of the Contract; or 
4. It is obvious from our statement or from the circumstances that the defect will not be rectified within a reasonable time or without considerable difficulty to You.
1. If you caused the defect on a Goods/Products, Rights from Defective Performance are not suitable for you. 
2. The wear out of the Goods/Products is not classified as the Defect of the Goods/Products. It should be comparable with the previous usage of same Goods/Products. 
3. When making a Complaint, we will issue you a written confirmation, which will state:
 
    1. Date of Your Complaint.
    2. Contents of the Complaint.
    3. What type of Compensation do You require.
    4. Your contact details for the purpose of providing information about handling the complaint.
 
4. If we do not agree on a longer period, within 30 days of receiving the complaint, we will remove the defects and provide you with information on handling the complaint at the specified contact details. If this period expires in vain, you can withdraw from the Contract or demand a reasonable discount.
5. We will inform You about procesing the Complaint via e-mail adress and we will provide Confirmation about the date and the way of handling the Complaint. If the Complaint is justified, You are entitled to compensation for the purposefully incurred costs. You are obligated to prove those costs for example by receipts or confirmation about the Delivery costs. If you were compensated by new product, you are obligated to return the Original defected Goods/Products to Us. Return costs are paid by Us. 
6. If you are businessman You are obligated to notify about Defected Goods/Products without unnecessary extensions, no later than three days after taking over the Goods/Products. 
7. Of you are a Consumer, you can assert rights from defective performance in the case of a defect that occurs in the Consumer Goods/Products within a period of 24 months from the receipt of the Goods/Products.
 
1. Withdrawal from the Contract
 
1. Withdrawal from the Agreement, i.e. the termination of the contractual relationship between Us and You from its inception, may occur for the reasons and methods specified in this article, or in other provisions of the Terms and Conditions, in which the possibility of withdrawal is explicitly stated.
2. If you are a consumer, i.e. a person purchasing Goods/Products outside the scope of your business activity, you have the right to withdraw from the Contract without giving a reason within 14 days from the date of Conclusion of the Contract, or if it is a purchase of Goods/Products, then within fourteen days of receiving it. In the event that we have concluded a Contract, the subject of which is several pieces of Goods/Products or the delivery of several parts of the Goods/Products, this period begins to run only on the day of delivery of the last piece or part of the Goods/Products, and in the event that we have concluded a Contract on the basis of which we will deliver the Goods/Products to you regularly and repeatedly, begins to run on the date of delivery of the first delivery.
3. You can Withdraw from the Contract by sending e-mail to support@cool-gear-store.com. You can use Sample Form provided by Us which forms Annexure No. 2 of the Conditions.
4. You will recieve Submission code for Delivery company Zásilkovna s.r.o. after processing Your e-mail about Withdrawal from the Contract. You can pick Branch of Zásilkovna of Your choice and go there with wrapped Goods/Products and the Sumbission code which you tell the Attendant in Zásilkovna. Our delivery will return and Your money will returned to your account. 
5. Even as a consumer you cannot withdraw from the Contract in cases where the subject of the Contract is not fulfilled, specified in Section 1837 of the Civil Code.
6. The withdrawal period according to Article 8.2 of the Terms and Conditions is considered to have been observed if you send Us a notification that you are withdrawing from the Agreement during this period.
7. In case of withdrawal from the Contract according to Article 8.2 of the Terms and Conditions, you are obliged to send the Goods/Products to Us within 14 days of withdrawal and bear the costs associated with returning the Goods/Products to Us. On the other hand, you are entitled to a refund of the shipping price, but only in the amount corresponding to the cheapest method of delivery of the Goods/Products offered by us for the delivery of the Goods/Products. In the event of withdrawal due to the fact that We violate the concluded Agreement, we also pay the costs associated with returning the goods to Us, but again only up to the amount of the price for transport in the amount corresponding to the cheapest offered method of delivery of the Goods/Products, which we offered at the time of delivery of the Goods/Products.
8. Price will be returned to You to 14 days from the effective date to bank account from which was the Payment creddited originaly or on an account chosen in Withdrawal from the Contract. Money won't be transfered until the Goods/Products are returned to Us. The Good/Products should be returned clean to Us including original packaging.
9. In the event of Withdrawal from the Contract according to Article 8.2 of the Terms, however, you are responsible to Us for the reduction in the value of the Goods/Products, which occurred as a result of handling these Goods/Products in a manner other than what is necessary for you to familiarize yourself with the nature, properties and functionality of the Goods/Products, i.e. the way in which you would get to know the Goods/Products in a brick-and-mortar store. In the event that we have not yet returned the Price to you, we are entitled to offset the cost claim against your claim for the return of the Price.
10. We are entitled to Withdraw from the Contract at any time before we deliver the Goods/Products to you, if there are objective reasons why it is not possible to deliver the Goods/Products (in particular reasons on the part of third parties or reasons based on the nature of the Goods/Products), even before the expiry of the period specified in Art. 6.1 Condition. We may also withdraw from the Agreement if it is apparent that you have intentionally provided incorrect information in the Order. In the event that you purchase goods as part of your business activity, i.e. as an entrepreneur, we are entitled to Withdraw from the Agreement at any time, even without giving a reason.
 
2. Resolution of disputes with consumers
 
1. In relation to the buyer, we are not bound by any codes of conduct within the meaning of § 1826 paragraph 1 letter e) Civil Code. 
2. We handle consumer complaints via the e-mail address support@cool-gear-store.com. We will send information about handling the complaint to the buyer's e-mail address.
3. The out-of-court settlement of consumer disputes arising from the Agreement is the responsibility of the Czech Trade Inspection, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: http://www.coi.cz. The online dispute resolution platform located at the Internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer, who is a consumer, from a purchase contract concluded by electronic means.
4. The European Consumer Center Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point according to the Regulation of the European Parliament and the Council (EU) No. 524/2013 of 21 . of May 2013, on the resolution of consumer disputes online and on the amendment of Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (regulation on the resolution of consumer disputes online).
 
3. Final establishments
 
1. If Our and Your legal relationship contains an international element (ie, for example, we will send Goods/Products outside the territory of the Czech Republic), the relationship will always be governed by the law of the Czech Republic. However, if you are a consumer, this agreement does not affect your rights arising from legal regulations.
2. We will deliver all written correspondence by electronic mail. Our email address is listed under Our Identification Data. We will deliver correspondence to your e-mail address specified in the Agreement, in the User Account or through which you contacted Us.
3. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational breakdowns, subcontractor outages, etc.), we are not responsible for damage caused as a result of or in connection with cases of force majeure and if the state of force majeure lasts for a period longer than 10 days, We and You have the right to Withdraw from the Contract.
4. The Annex to the Terms and Conditions contains a Sample Form for a Complaint and a Sample Form for Withdrawing from the Contract.
5. The Contract, including the Terms and Conditions, is archived in electronic form with Us, but is not accessible to you. However, you will always receive these Terms and the Order confirmation with a summary of the Order by e-mail and will therefore always have access to the Agreement even without Our cooperation. We recommend to always save the Order Confirmation and Terms.
 
These Terms and Conditions become effective and valid on February 1, 2023